Returns & Exchanges
At American Standard, we stand behind the quality of our home fixtures and offer a 30-day return window for products in their original packaging. We are committed to ensuring your kitchen or bathroom renovation meets your highest expectations.
Initiate Your Request
Log into your account or use our guest portal to enter your order number and zip code to begin the return authorization process.
Print Return Label
Once approved, download and print your prepaid shipping label and the included return authorization slip to ensure accurate processing.
Package Your Items
Securely pack the unused product in its original American Standard box, including all mounting hardware, manuals, and protective padding.
Ship and Refund
Drop off your package at any authorized carrier location; your refund will be issued to the original payment method within 7-10 business days of inspection.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing